Terms of Service

1. Acceptance of Terms

Welcome to CleanPremium. These Terms of Service ("Terms") govern your access to and use of our website, services, and products (collectively, the "Service") operated by CleanPremium Ltd ("us", "we", or "our"). By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.

These Terms apply to all visitors, users, and others who access or use the Service. We reserve the right to update these Terms at any time without prior notice. Your continued use of the Service following the posting of any changes constitutes acceptance of those changes.

2. Description of Service

CleanPremium provides premium cleaning services and solutions for residential and commercial properties. Our services include but are not limited to:

• Residential cleaning services
• Commercial and office cleaning
• Deep cleaning and sanitization
• Post-construction cleanup
• Specialized cleaning for healthcare facilities
• Eco-friendly cleaning solutions

We continuously strive to improve our services and may modify, suspend, or discontinue any aspect of the Service at any time with reasonable notice to our users.

3. User Accounts and Registration

To access certain features of our Service, you may be required to create an account. When you create an account, you must provide accurate, complete, and current information. You are responsible for safeguarding your account credentials and for all activities that occur under your account.

You agree to notify us immediately of any unauthorized use of your account or any other security breach. We reserve the right to terminate or suspend your account if we believe you have violated these Terms or if we determine that your account poses a security risk.

You may not use another person's account without their explicit permission. Each user is responsible for maintaining the confidentiality of their login credentials.

4. Acceptable Use Policy

You agree to use our Service only for lawful purposes and in accordance with these Terms. You agree NOT to:

• Use the Service in any way that violates applicable laws or regulations
• Transmit or procure the sending of any advertising or promotional material without our prior written consent
• Impersonate or attempt to impersonate the Company, employees, or other users
• Use any automated system to access the Service except through interfaces provided by us
• Interfere with or disrupt the Service or servers or networks connected to the Service
• Attempt to gain unauthorized access to any portion of the Service
• Use the Service to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
• Submit false or misleading information

We reserve the right to remove content and terminate accounts that violate this Acceptable Use Policy at our sole discretion.

5. Intellectual Property Rights

The Service and its original content, features, and functionality are and will remain the exclusive property of CleanPremium Ltd and its licensors. The Service is protected by copyright, trademark, and other laws. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.

You retain ownership of any content you submit to us, but you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, and distribute such content in connection with providing and improving our Services.

Any feedback, suggestions, or ideas you provide to us may be used by us without any obligation to compensate you. We respect the intellectual property rights of others and expect our users to do the same.

6. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and disclosure of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Service, you consent to the collection and use of information in accordance with our Privacy Policy.

We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

You have the right to access, rectify, erase, restrict processing, and port your personal data in accordance with applicable data protection laws. For more information about how we handle your data, please review our Privacy Policy.

7. Service Availability and Modifications

We strive to provide continuous and reliable Service, but we do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, technical issues, or circumstances beyond our control.

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time with reasonable notice. We may also impose limits on certain features or restrict access to parts or all of the Service without notice or liability.

We will make reasonable efforts to schedule maintenance during off-peak hours and provide advance notice when possible. For scheduled maintenance, we will typically provide at least 24 hours' notice through our website or email.

8. Payment Terms and Billing

Payment terms for our services are specified in individual service agreements or quotes. All fees are due according to the payment schedule agreed upon at the time of service booking or contract execution.

We accept various payment methods including credit cards, bank transfers, and checks. Payment processing is handled securely through third-party payment processors. You authorize us to charge your chosen payment method for all applicable fees.

Late payments may result in service suspension and additional charges. Any disputes regarding billing must be raised within 30 days of the invoice date. We reserve the right to change our pricing with 30 days' written notice.

9. Limitation of Liability

In no event shall CleanPremium Ltd, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the Service.

Our total liability to you for all damages arising out of or relating to the Service or these Terms shall not exceed the amount you have paid us for the Service in the 12 months preceding the claim, or £100, whichever is greater.

Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, so the above limitation may not apply to you. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

10. Indemnification

You agree to defend, indemnify, and hold harmless CleanPremium Ltd and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees).

This indemnification obligation will survive these Terms and your use of the Service. We reserve the right to assume exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with our defense of such claims.

11. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination, your right to use the Service will cease immediately.

You may terminate your account at any time by contacting us or through your account settings. Upon termination, you must cease all use of the Service and delete any copies of our materials in your possession.

All provisions of the Terms which by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability. We will not be liable to you or any third party for any termination of your access to the Service.

12. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect.

What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms.

If you do not agree to the new terms, please stop using the Service. It is your responsibility to review these Terms periodically for changes.

13. Governing Law and Jurisdiction

These Terms shall be interpreted and governed by the laws of England and Wales, without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

You agree to submit to the personal and exclusive jurisdiction of the courts located in London, England for the resolution of any disputes arising from these Terms or your use of the Service.

14. Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.

15. Contact Information

If you have any questions about these Terms of Service, please contact us using the following information:

16. Entire Agreement

These Terms constitute the entire agreement between you and CleanPremium Ltd regarding the use of our Service and supersede all prior agreements and understandings, whether written or oral, relating to the subject matter herein.