Privacy Policy
Your privacy is important to us. This policy explains how CleanPremium Ltd collects, uses, and protects your personal information when you use our services.
Last updated: December 2024 | Effective date: December 1, 2024
1. Introduction
CleanPremium Ltd ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our cleaning services.
This policy applies to all information collected through our website, mobile applications, and related services. By using our services, you consent to the data practices described in this policy.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Register for an account on our website
- Book or schedule cleaning services
- Subscribe to our newsletter or marketing communications
- Contact us via phone, email, or contact forms
- Participate in surveys, contests, or promotional activities
- Leave reviews or provide feedback about our services
2.2 Types of Personal Information
The personal information we may collect includes:
- Contact Information: Name, email address, phone number, postal address
- Account Information: Username, password (encrypted), account preferences
- Service Information: Property details, cleaning preferences, scheduling requirements
- Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
- Communication Records: Records of our communications, including emails, chat logs, and support tickets
2.3 Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and usage patterns:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, time spent on pages, click patterns, referring websites
- Location Data: General geographic location based on IP address
- Cookies and Tracking Technologies: See our Cookie Policy for more details
3. How We Use Your Information
We use the information we collect for the following purposes:
Service Provision
- • Processing and fulfilling cleaning service requests
- • Scheduling and managing appointments
- • Providing customer support
- • Processing payments and invoices
Communication
- • Sending service confirmations and updates
- • Responding to inquiries and requests
- • Sending marketing communications (with consent)
- • Providing important service notifications
Improvement & Analytics
- • Analyzing website usage and performance
- • Improving our services and user experience
- • Conducting market research and surveys
- • Monitoring and preventing fraud
Legal & Compliance
- • Complying with legal obligations
- • Protecting our rights and interests
- • Enforcing our terms of service
- • Resolving disputes
4. Legal Basis for Processing
Under applicable data protection laws, we process your personal information based on the following legal grounds:
Contract Performance
Processing necessary to provide cleaning services as requested in our service agreement.
Legitimate Interests
Processing for business operations, service improvement, and fraud prevention where our interests are not overridden by your rights.
Consent
Processing for marketing communications, non-essential cookies, and other optional services where you have given explicit consent.
Legal Obligation
Processing required to comply with applicable laws, regulations, and legal processes.
5. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
5.1 Service Providers
We work with trusted third-party service providers who assist us in operating our business:
- Payment Processors: For secure payment processing (we do not store complete payment details)
- Email Service Providers: For sending communications and newsletters
- Cloud Storage Providers: For secure data storage and backup
- Analytics Providers: For website analytics and performance monitoring
- Customer Support Tools: For managing support tickets and customer communications
5.2 Legal Requirements
We may disclose your information if required by law or in response to:
- Valid legal processes (subpoenas, court orders, warrants)
- Government investigations or regulatory requests
- Protection of our rights, property, or safety
- Prevention of fraud or security threats
- Enforcement of our terms of service
5.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, with appropriate notice provided.
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Security Measures We Implement:
- • SSL/TLS encryption for data transmission
- • Encrypted storage of sensitive data
- • Regular security audits and updates
- • Access controls and authentication
- • Employee training on data protection
- • Secure backup and recovery procedures
- • Incident response procedures
- • Vendor security assessments
Important: While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Duration of account + 3 years | Legal compliance, customer service |
| Service Records | 7 years | Tax and accounting requirements |
| Marketing Data | Until consent withdrawn | Marketing communications |
| Website Analytics | 26 months | Website improvement and analytics |
| Support Communications | 3 years | Customer service and dispute resolution |
8. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
Right to Access
Request a copy of the personal information we hold about you, including details of how we use it.
Right to Rectification
Request correction of inaccurate or incomplete personal information.
Right to Erasure
Request deletion of your personal information in certain circumstances (subject to legal obligations).
Right to Restrict Processing
Request limitation of how we process your personal information.
Right to Data Portability
Request transfer of your personal information to another service provider in a structured format.
Right to Object
Object to processing of your personal information for direct marketing or based on legitimate interests.
Right to Withdraw Consent
Withdraw consent for processing where consent is the legal basis (e.g., marketing communications).
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.
Note: We may need to verify your identity before processing certain requests to protect your information.
9. International Data Transfers
Your personal information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and provide adequate protection for your information.
When we transfer personal data outside the European Economic Area (EEA), we implement appropriate safeguards such as Standard Contractual Clauses approved by the European Commission or other lawful transfer mechanisms.
10. Children's Privacy
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
11. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about our use of cookies, please refer to our Cookie Policy.
You can control cookie preferences through your browser settings, though disabling certain cookies may affect website functionality.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending email notification to registered users
- Displaying a prominent notice on our website
The "Last updated" date at the top of this policy indicates when the most recent changes were made. Your continued use of our services after any changes constitutes acceptance of the updated policy.
13. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Contact Details
CleanPremium Ltd
71-75 Shelton Street
Covent Garden
London, WC2H 9JQ
United Kingdom
Monday - Friday: 09:00 - 18:00
Data Protection Officer
For specific data protection inquiries or to exercise your rights, you can also contact our Data Protection Officer:
We aim to respond to all privacy-related inquiries within 30 days.
14. Regulatory Information
CleanPremium Ltd is committed to compliance with applicable data protection laws, including:
- General Data Protection Regulation (GDPR) - European Union
- UK Data Protection Act 2018 - United Kingdom
- California Consumer Privacy Act (CCPA) - California, USA
- Other applicable regional privacy laws
If you believe we have not adequately addressed your privacy concerns, you may have the right to lodge a complaint with your local data protection authority.